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Complaints Policy

Cork Community Television Complaints Handling Process

Cork Community Television (CCTv) is committed to dealing promptly with any issues or complaints that may arise from a transmission or broadcast on CCTv. We will work to resolve the issue as soon as possible. Any complaints or queries should be reported in writing (preferably by completing the attached complaint form) and submitted either by letter or email to the Station Administrator. 
Code of Practice - Printable Word Version
Programme Complaints Form - Printable Word Version

All complaints must be made no later than 30 days after the date of the broadcast. Once a complaint has been made, we will endeavour to respond in writing, within 7 days. Our main objective is to resolve complaints as quickly as possible and where appropriate to make sure that the knowledge gained will be used to ensure that preventative action is taken.

If any member of the public is of the opinion that a programme or segment of a programme broadcast on our station has breached a provision of the Broadcasting Act 2009 or failed to comply with a provision of the BAI Codes and is not satisfied with the station’s reply, they are entitled to submit their complaint to the BAI. This should be done within 14 days following the time limit for the station’s response. Information on codes and on the BAI complaints procedure can be found at www.bai.ie.If you do not receive a satisfactory response to your complaint, then you may request, in writing, that the matter be escalated to a more senior level within the organisation for review. 

You may make a complaint to the Broadcasting Authority of Ireland (2-5 Warrington Place, Dublin 2 - info@bai.ie - Tel: 01-6441200).

Access Services Complaints

COMPLAINTS ABOUT ACCESS SERVICES
This document will be used to capture information about subtitling issues on television programmes. It has been designed to try and capture as much information as possible about the problem which should give the broadcaster and platform provider a better chance of resolving the issue.This is a pilot programme which has been developed by the BAI, broadcasters and platform providers. The programme will be developed over time based on feedback from all stakeholders.We will require some personal information to allow the broadcaster contact the viewer for further information. In line with GDPR requirements, this information will only be used for this complaint and will be deleted afterwards.This document asks you to provide information about yourself, the programme you watched and how you watched it. You can only complain about a programme broadcast on a channel listed in the Access Rules.

These channels are:
RTÉ One
RTÉ Two,
RTÉ One + One
RTÉjr
RTÉ News Now
Virgin Media One
Virgin Media Two
Virgin Media Three
TG4
Eir Sport
Oireachtas TV
Cork Community Television
Dublin Community TelevisionYou cannot complain about programmes on BBC, ITV etc.

Click here to download the complaint form.

ContactAudrey O'Mahony, Access Liaison Officerinfo@corkcommunitytv.ie

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